WE'RE HERE TO HELP

Keep the next plan
moving.

Find quick answers about Loops, expenses, importing information and keeping your data safe.

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01

Getting started

What is a Loop?+

It is the space that brings together the people, expenses, payments, receipts and settlements for a plan or shared life.

Do I need an internet connection?+

Not for regular use. LoopEven is designed to work on your device first, so you can view and add information offline.

Which languages are supported?+

English, Spanish, Spanish for Spain, French and Brazilian Portuguese.

02

Expenses & receipts

Can I change how an expense is split?+

Yes. Review the participants and adjust the split before saving.

What happens when I scan a receipt?+

LoopEven suggests the merchant, date, currency and amount. You review and edit everything before saving.

03

Balances & payments

How is my balance calculated?+

It considers the expenses you joined, what you paid, and payments or settlements recorded in that Loop.

Does LoopEven move money?+

No. The app calculates and records agreements; you send money using the method you choose.

04

Transfers & backups

What is included in a Loop transfer?+

It may include people, expenses, splits, payments, settlements and attached receipts.

Can I review a backup before restoring it?+

Yes. LoopEven shows details such as date, identity and counts of Loops, people and expenses first.

05

Troubleshooting

A balance does not look right+

Check who joined each expense, who paid, and whether any payments or settlements were recorded.

The app cannot read a receipt+

Use a sharp image with a readable total. You can always enter the information manually.

STILL NEED HELP?

Contact us from LoopEven

Open Settings → Help & Support to send the issue context from your device.

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