WE'RE HERE TO HELP
Keep the next plan
moving.
Find quick answers about Loops, expenses, importing information and keeping your data safe.
?✓Getting started
What is a Loop?+
It is the space that brings together the people, expenses, payments, receipts and settlements for a plan or shared life.
Do I need an internet connection?+
Not for regular use. LoopEven is designed to work on your device first, so you can view and add information offline.
Which languages are supported?+
English, Spanish, Spanish for Spain, French and Brazilian Portuguese.
Expenses & receipts
Can I change how an expense is split?+
Yes. Review the participants and adjust the split before saving.
What happens when I scan a receipt?+
LoopEven suggests the merchant, date, currency and amount. You review and edit everything before saving.
Balances & payments
How is my balance calculated?+
It considers the expenses you joined, what you paid, and payments or settlements recorded in that Loop.
Does LoopEven move money?+
No. The app calculates and records agreements; you send money using the method you choose.
Transfers & backups
What is included in a Loop transfer?+
It may include people, expenses, splits, payments, settlements and attached receipts.
Can I review a backup before restoring it?+
Yes. LoopEven shows details such as date, identity and counts of Loops, people and expenses first.
Troubleshooting
A balance does not look right+
Check who joined each expense, who paid, and whether any payments or settlements were recorded.
The app cannot read a receipt+
Use a sharp image with a readable total. You can always enter the information manually.
STILL NEED HELP?
Contact us from LoopEven
Open Settings → Help & Support to send the issue context from your device.